LockLatch™ FAQs

Read on for anything you need to know about LockLatch™ and if you have any more questions, please don’t hesitate to contact us.

• What is LockLatch™?

  LockLatch™ is simply a lockable latch that allows you to leave any window or door open, but still locked.

• Does LockLatch™ fit on any door?

  Yes! LockLatch™ fits any door regardless of the type, size or the way it opens.

• Does LockLatch™ fit on any window?

  Yes! LockLatch™ fits any window regardless of the type, size or the way it opens.

• Is LockLatch™ adjustable?

  Most definitely. LockLatch™ can be adjusted to anywhere between 9 cms and 17 cms. PetLatch™ can be adjusted between 14.5 and 23cms.

• What is the largest possible gap?

  For standard installations, the largest possible gap is 17 cms. However if you mount LockLatch™ on the outside of the frame, a gap of 24cms can be achieved. Use PetLatch™ if you want a gap of 14.5 to 23 cms or 25cms if mounted on the outside of the frame as shown in these photographs.

• What is the smallest gap?

  Use MiniLatch for the smallest possible gap of 4.5cms.

• Is LockLatch™ guaranteed?

  Yes. There is a lifetime guarantee, so in the unlikely event that anything goes wrong, just return it to us and we'll replace it free of charge or give you refund.

• Can I use LockLatch™ to give my cat access?

  Indeed. LockLatch™ is the perfect solution for this as it fits on all doors and windows, making it the perfect cat flap alternative.

• Can I use LockLatch™ to stop my windows and doors banging in the wind?

  Certainly. By using LockLatch™ as a window restrictor or door restrictor you can lock a window or door in the open position to prevent wind damage.

• Can LockLatch™ be used to lock a window or door in the closed position?

  Yes. As long as one of the footplates is mounted 8cms in from the frame.

• How do I order my LockLatch™?

  You can place your order only via our secure payment gateways and we'll deliver to your door via courier or Royal Mail.

• Is LockLatch™ available in stores?

  Not yet. As the inventor, manufacturer and retailer, we operate online in order to give our customers one-on-one service.

• How will you deliver my LockLatch™ to me?

  We usually deliver door-to-door by way of Royal Mail or courier to all major areas in the UK. If you live in a remote area, not to worry, we will still get your lock latch to you and notify you on any delivery price changes.

• What are the delivery costs?

  Within the UK, delivery is free if you purchase 3 or more units. If you buy 1 - 2 units the delivery cost will be £2.80.

• What is your refund and returns policy?

  If you're not happy with your LockLatch™, PetLatch™ or MiniLatch™ simply return it to us, unused and in its original packaging, for a full product refund.

• How long does delivery take?

  Delivery takes 3-5 working days from receipt of your order.

• Do you deliver outside of the UK?

  Of course! If you live outside the UK, we can still deliver your LockLatch™, noting that we will give you a delivery quote for approval first.

• What are LockLatch™ payment options?

  All order payments can be made via PayPal or direct bank transfer.

• What are your bank account details for direct bank transfer?

  Account Name: Mr E Pearce
  Bank: Investec
  Account Number: 89542501
  Sort Code: 40 64 34

• What is LockLatch™ made from?

  Toughened C304 stainless steel with a satin finish, making it rust resistant. It’s also easy to spray paint with paint available from your local hardware store.

• Can I fit LockLatch™ to an Aluminium Window/Door?

  Yes. LockLatch™ lock latches fit any aluminium window or door, whichever way it opens.

• Can I fit LockLatch™ to wooden Window/Door?

  Yes. LockLatch™ lock latches fit any wooden window or door, whichever way it opens.

• Can I use LockLatch™ on my boat to secure the hatches?

  Yes. LockLatch™ lock latches can be used to secure any boat hatch.

• Can I use LockLatch™ on my caravan to secure the doors and windows?

  Definitely. LockLatch™ works on all caravan and motorhome doors and windows for safe ventilation and security.

• Can LockLatch™ be used as well as burglar bars.

  Yes, in fact adding a lock latch adds an additional layer of security and makes it difficult for a burglar to open a window wide enough to break out, or saw through your burglar bars.

• Can a thief break through a LockLatch™?

  Yes, a determined thief with a plan of action and the right tools could break through a LockLatch™, however it is a great deterrent to prevent opportunistic theft.

• How can I fix it when I’ve overwound the lock?

  Insert the key, make sure it's engaged, then give the key a sharp turn clockwise - that should do the trick.

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